Before you continue to lodge a Warranty Claim, please ensure you have registered your Spa Warranty within the required time frames - your claim may be refused otherwise. Please click here to register your warranty.
What is the Warranty Process
Once you submit a claim
Once you complete your warranty claim form, with all required information, you will be allocated a
Ticket Number. This will be emailed to you within 30 minutes.
What happens next
Our After Care Team will review your Warranty Claim, providing that you have correctly completed the claim form and submitting a photo of your item code. Failure to submit your Item Code, will delay your claim.
Please note this Department is open Monday - Friday 9am - 5pm AEST.
After Review of Claim
Once our After Care Team will review your Warranty Claim, additional information may be requested via email or telephone. If the Claim can be resolved without a further technical opinion or input, this will be attempted as the first solution.
Referral to Senior Technician
We will refer your Warranty Claim onto our Senior Technician for further assessment and discussion. Please note our Technician will aim to make contact within 10 Business days from the time of referral.
We understand that your request is urgent, however, we are working as quickly as possible to get to your claim. Lodging multiple claims will not assist you in obtaining support any quicker. Please do not lodge multiple claims for the same issue as this will simply create more jobs in our system, and therefore create further delays.
From time to time, parts required to carry out Warranty Claims may not be available at the time of lodgement. Spas Direct will attempt to source replacement parts with our 3rd party suppliers.
Any time frames quoted are to be used as a guide only and is in no way a guarantee.
Thank you for your co-operation