OUR TERMS & CONDITIONS
Please note that all prices listed on this website, Facebook and other advertising mediums are subject to
change without notice. Customers wishing to take advantage of a new sale or promotion may choose
to cancel their exisiting order, however will be subject to Spas Direct's Cancellation Policy listed below.
All Online Orders must be paid for in full at the time of purchase, using our Preferred Checkout Method via PayPal.
All Telephone or In Store Orders are subject to a 30% Deposit at the time of purchase. Full payment of the outstanding balance is required within a 7 day of purchase.
Spas Direct has a Cancellation Policy in place, and in the event of a Customer wanting to cancel their order the following conditions will apply: All cancellations must be submitted in writing along with the Customer Signature, Copy of invoice and reason for cancellation. Please attention this to the Cancellations Team - firstname.lastname@example.org.
Once the cancellation has been assessed by Senior Management the customer will be notified by email and the order will be removed from our system and no further payment will be needed from the Customer. Spas Direct do not offer a refund of any monies paid in this event. Spas Direct will however offer store credit or the customer may choose to swap to a different spa.
Should the spa be considered as a special order there will be no store credit or spa swap offered. Orders may be cancelled due to non payment of invoice or accounts, all Customers must ensure that payment is made in accordance with their due date. All Orders Cancelled due to non payment are subject to the above terms and conditions.
Spas Direct offer Layby's for up to 12 months. It is your responsibility to make the regular lay-by repayments either weekly, fortnightly or monthly and ensure your lay-by is paid in full within 12 months of the invoiced date.
Failure to make payments when they are due will be treated as cancellation of the lay-by. Spas Direct is not required to contact you before cancelling a lay-by for non-payment. If your lay-by is cancelled, you will not be entitled to a refund of any monies paid.
Once your lay-by has been paid in full your spa will be ordered. You can however notify us earlier if you would like your spa by a particular date.
Please note: Lead times may apply.
LOCAL COLLECTION / PICK UP
Spas Direct offers Customer Free Local collection from our Depot Locations located in Brisbane, Sydney, Melbourne & Perth.
It is the sole responsibility of the customer to arrange collection or delivery once the product is available at the warehouse. Collection is required within 14 days. In the event that the item is not collected within the allocated time frame, Spas Direct will apply a storage charge to the account. This must be paid for prior to collection.
Storage Charge for Spas are charged at $25.00 per day.
Storage Charge for Swim Spas are charged at $35.00 per day.
Customer are encouraged to speak with their Sales Consultant if they require long term storage solutions. Spas can be unallocated if Customers do not require their Order for 90+ Days. This will avoid additional Charges; however, Orders are then subject to Stock Availability and restrictions.
All Customers collecting their Spa from our Depot Locations are required to unpack the spa and inspect it for any signs of physical imperfections/ damages and ensure it is the correct colour and item purchased. Failure to do so, may result in any claims against damages to be rejected. All Customers are required to sign an acceptance that the goods are taken in good and reasonable condition.
DELIVERY POLICY TERMS AND CONDITIONS
Delivery is not included in the purchase price and will need to be paid for prior to all depot deliveries. Home Deliveries can be paid directly to the drivers on the day.
Spas Direct cannot guarantee a fixed date of delivery for any spas being sent to a local Depots. Home Deliveries will need to be booked and confirmed directly with the drivers. All prices quoted for Home Deliveries are estimates only and are subject to confirmation by 3rd party.
Spas Direct does not provide any transit Insurance and highly recommend you consider purchasing this at your own cost. Check out
We would like to remind all Customers to obtain transit Insurance, to ensure the safe arrival of their Spa.
Please note that spa purchase prices does not include Home or Depot Delivery. Delivery is an additional service which must be paid for.
Spas Direct offers a Metropolitan Home Delivery Service from Brisbane, Sydney, Melbourne & Perth. Our Home Delivery Service is contracted out to professionals which are trained and experienced in handling Large Bulky Items. Delivery is curb-side only, however Spas may be put into position pending access and safety. Customers are asked to have additional helpers on the day to assist the driver.
Delivery in Most Metropolitan Locations start from only $400 for all standard size spas. Delivery for our Swim Spas can also be arranged from only $1300.
Metro Delivery is considered to be 50 KLM each way (100 KLMS return) Additional fees will apply* All Delivery Charges are quotes only and are subject to confirmation with 3rd party contractors.
Spas Direct asks Customers to pay for their Home Delivery directly to driver(s) on Delivery.
Customers are responsible for the unpacking of their spas and disposal of all packaging, boxes, bubble wrap, timber frame work and /or any crates. Spas Direct or our 3rd party contractors will not be held liable for disposal any of the above.
Customer can ask their Driver on the day of delivery if they have the availability to assist them with the removal of packaging or rubbish, however at a cost of $400.
Customers are required to notify Spas Direct of any damages within 24 to 48 hours of receiving their goods. All claims outside of this period will not be accepted.
CLEAN SPA BEFORE USE
New Spas and Swim Spas may need to be cleaned before use as they are quite often stored in the warehouse for long periods before dispatch, Due to heat and humidity spa may become stained while stored. Please ensure the shell and jets are cleaned before filling with water.
Spas Direct can ship to any Depot Location within our distribution network via our friends at Bigpost.com.au. Fees and Charges will apply, please ask us for a free quote.
Spas Direct cannot guarantee a fixed date of delivery for any spas being sent to a local Depots.
Spas Direct Offer finance solutions via our Friends at Zip Money. For more information on fees charges, interest rates, terms and conditions please visit www.zipmoney.com.au.
Here at Spas Direct we put Safety First. We recommend that all spas are be installed according to your local council’s requirements. Spas Direct will not take any responsibility to check with your local authorities regarding Permits, or requirements. Please ensure you check with your local council requirements before installing your new Spa, or Swim Spa.
Spas Direct is Factory Direct to Public and hold stock in our Depot Locations around the country. However, from time to time we may run out of stock due to popular demand and require to order more. Most times Lead times are only between 6 and 8 weeks however in peak periods this may extend to 12 weeks.
Custom Orders and Orders of Larger Swim Spas may take between 10 and 14 weeks to be manufactured, compliance checked and shipped over to our local Depots
Please ensure you check our stock availability with your Sales Consultant prior to purchasing to avoid disappointment.
LOCKABLE HARD COVERS
Spas Direct Includes Lockable Hard Covers on Selected Spas. Covers are covered by a 12 Month Defective Workmanship Warranty. Covers may fade if they are unprotected and visible by the Sun (as the UV) will over time discolour the Spa Cover.
10 AMP LEADS
Spas Direct Includes a 10 AMP lead on selected Spas. Extension cords are not to be used, this will void any Warranty on the product. If the lead length is not suitable please contact a qualified electrician to either fit a longer lead or hard wire the spa.
Spas Direct Includes an ABS Base on Selected Spas and Swim Spa. The ABS Base is a removable item that is designed to protect the internal equipment and piping from damage during transit, in the case of the ABS Base receiving damage during transit the base can then be removed before the Spa or Swim Spa is placed in position. Spas Direct will not replace the ABS Base and it is not included in the Parts Warranty. It is at the Customers Discretion to remove the ABS Base from their Spa or Swim Spa.
ECO-WOOD EXTERNAL CABINETS
Spas Direct and our Manufacture only produce our Spas with Light Grey Coloured Cabinetry. Due to the nature of the material it is difficult to guarantee that every spa using this Eco-wood will have the exact shade of colour. Batch to Batch variation can occur, so it is important that Customers Understand that all images on our website, social media, brochures, and display stock are only used as a guide. Spas Direct is unable to Order any other cabinetry colours or accommodate custom colour configurations.
WIN A SPA PROMOTION
Spas Direct Loves giving back to the community and from time to time will run a "WIN A SPA PROMO" By entering your details into our give away, you will be asked a series of questions which will need to be answered. Your responses will be judged by a review panel and judged based on the responses entered. By entering our give away you agree to share your name, phone number & email address. Winners will be notified by phone or email and their details may be displayed on our website and social media platforms. By entering you agree to share an image of you and your new spa which we may use for marketing purposes . You agree to accept marketing promotions via email and /or txt. You may opt-out at anytime after you have received at least one form of marketing correspondence.
The winning entry will receive a Sunspa Deluxe + Extras Pack. Total value of giveaway is $4980. The winner must arrange own collection from a Spas Direct Collection point at own cost. Delivery can be arranged at winners own cost.
The "WIN A SPA PROMO" commences 02/01/2019 and entries close 31/05/2019. Entires will be reviewed and judged on 01/05/2019.
SOCIAL MEDIA CONTENT
Spas Direct uses Social Media platforms such as Facebook or Instagram to advertise, communication and liaise with new and existing Customers. Customers Sharing Images, Comments, and other form of communications via our Social Media channels are subject to these Terms and Conditions.
All Images, Comments and Communications can be used for advertising campaigns, promotions, and for any other purpose Spas Direct may choose. Customers are advised not to share images, comments or private messages unless they agree with the above Terms. Spas Direct may change these Terms and Conditions without any prior notice.
This warranty period commences on the date of delivery/collection and covers defective components. Labour is limited for a period of 12 Months from the date of delivery/collection. Please Contact our office to obtain a copy of our Limited Warranty Card
15 Year Structural Warranty
5 Year Acrylic Warranty
2 Year Cabinet Structural warranty
5 Year Jet Replacement warranty
2 Year Pump and Electrical Equipment Warranty
2 Year Plumbing Warranty