OUR TERMS & CONDITIONS

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WARRANTY INFORMATION

Head Office

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Spas Direct has a National Network of Spa Technicians with over 20 years experience in the Spa Industry who knows how to help! Our Service Team is always happy to go above & beyond for our Customers ! 

PRICING

Please note that all prices listed on this website, Facebook and/ or other advertising mediums are 

subject to change without notice. 

 

PAYMENTS

All Online Orders must be paid for in full at the time of purchase, using our Preferred Checkout Method.

 

All Telephone and/or In-Store Orders are subject to a 10% Deposit at the time of purchase. Full payment of the outstanding balance is required within 3 days of purchase via EFT Bank Deposit. Credit Card Payments Visa, Master Card and AMEX fees and charges apply.

CANCELLATION POLICY

In accordance with Australian Consumer Laws, Spas Direct does not have to give a refund or replacement if a customer simply changes their mind about a product purchased.

 

Under the Australian Consumer Law, customers are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. View the Guarantees that apply automatically page 

Customers wishing to cancel their order due to changes in Personal Circumstances such as:  changes in employment, redundancy, changes in family unit, loss of a loved one, or any other personal change is will deemed as a Change of Mind, and this policy would apply. 

 

SUPPLY CHAIN POLICY

Spas Direct will offer a  full refund if a supply issue arises and is unable to provide the ordered goods or substitute goods within 14 weeks from the date of order. This is deemed to be a reasonable time frame by Spas Direct. You should only place an order if you are comfortable with this Policy.  

 

Refunds under the Supply Chain Policy require senior management approval and will take 14 days from the time of approval. All monies will be refunded via the same method in which the initial payment and any subsequent payments were made. 

COLOUR SWAP / SPA SWAP POLICY

Spas Direct is happy to accommodate any available colour swap or spa swap to the same value prior to collection or delivery. Please note that a fee of $250 will apply when making any change to your original order. Please make all requests by calling our Customer Care Team.  

SUPPLY ONLY BASIS POLICY

Spas Direct is a direct to public company, meaning that we do not offer in-home installation or delivery service. Spas Direct is a retail outlet and can not offer advice on Permits, Fencing, Council requirements, or Installation. We will gladly refer customers onto a Delivery Partner who can provide a contracted delivery service. 

LAYBY POLICY

Spas Direct offers Layby's for up to 12 months. It is your responsibility to make the regular lay-by repayments either weekly, fortnightly or monthly and ensure your lay-by is paid in full within 12 months of the invoice date.

 

Failure to make payments when they are due will be treated as a cancellation of the lay-by. Spas Direct is not required to contact you before canceling a lay-by for non-payment. If your lay-by is canceled, you will not be entitled to a refund of any monies paid.

Once your lay-by has been paid in full your spa will be ordered. You can, however, notify us earlier if you would like your spa by a particular date.

 

Please note: Lead times may apply.

LOCAL COLLECTION / PICK UP

Spas Direct offers Customers Free Local collection from our Depot located in Brisbane, Sydney, Melbourne & Perth.

 

It is the sole responsibility of the customer to arrange collection or delivery once the product is available at the warehouse.  The collection is required within 7 days. In the event that the item is not collected within the allocated time frame, Spas Direct will apply a storage charge to the account. This must be paid prior to collection.

 

The Current Storage Charge is 3.5% of the total order value, per month.

 

Customers are encouraged to speak with their Sales Consultant if they require long term storage solutions. Spas can be unallocated if Customers do not require their Orders for 7+ Days. This will avoid additional Charges; however, orders are then subject to Stock Availability and restrictions.

 

All Customers collecting their Spa from our Depot Locations are required to unpack the spa and inspect it for any signs of physical imperfections/ damages and ensure it is the correct colour and item purchased. Failure to do so may result in any claims against damages to be rejected. All Customers are required to sign an acceptance that the goods are taken in good condition.

 

DELIVERY POLICY TERMS AND CONDITIONS

Delivery is not included in the purchase price and will need to be paid for prior to all depot deliveries. Home Deliveries can be paid directly to the drivers on the day of delivery.

 

Spas Direct cannot guarantee a fixed date of delivery for any spas being sent to a Local or Regional Depot. Home Deliveries will need to be booked and confirmed directly with the drivers by the Customer. All prices quoted for Home Deliveries are estimates only and are subject to confirmation by 3rd party.

 

Spas Direct does not provide any transit Insurance and highly recommend you consider purchasing this at your own cost.

We would like to remind all Customers to obtain transit Insurance, to ensure the safe arrival of their Spa. 

DEPOT DELIVERY

Spas Direct can ship to any Depot Location within our distribution network via our friends at Bigpost.com.au. Fees and Charges will apply, please ask us for a free quote.

 

​Spas Direct cannot guarantee a fixed date of delivery for any spas being sent to a local Depots. 

SPAS, SWIM SPAS, OR PLUNGE POOLS DISPATCHED WITH BIGPOST AFTER 20TH NOVEMBER 2020 MAY ARRIVE EARLY JANUARY 2021 Due to Peak season.

 

HOME DELIVERY

Please note that spa purchase prices do not include Home or Depot Delivery. Delivery is an additional service that must be paid for.

 

Spas Direct offers a Metropolitan Home Delivery Service from Brisbane, Sydney, Melbourne & Perth. Our Home Delivery Service is contracted out to professionals who are trained and experienced in handling Large Bulky Items. Delivery is curb-side only, however, Spas may be put into position pending access and safety. Customers are asked to have additional helpers on the day to assist the driver. 

 

Delivery in Most Metropolitan Locations starts from only $400 for all standard size spas. Delivery for our Swim Spas can also be arranged from only $1300.

 

Metro Delivery is considered to be 50 KLM each way (100 KLMS return) Additional fees will apply* All Delivery Charges are quotes only and are subject to confirmation with 3rd party contractors.

 

Spas Direct asks Customers to pay for their Home Delivery directly to the delivery companies or driver(s) on Delivery.

RUBBISH REMOVAL

Customers are responsible for the unpacking of their spas and disposal of all packaging, boxes, bubble wrap, timber framework and /or any crates. Spas Direct or our 3rd party contractors will not be held liable for disposal any of the above.

Customer can ask their Driver on the day of delivery if they have the availability to assist them with the removal of packaging or rubbish, however at a cost of $400. 

DAMAGED ITEMS 

Customers are required to notify Spas Direct of any damages within 24 hours of receiving their goods. All claims outside of this period will not be accepted. 

TRANSIT INSURANCE

Transit insurance can be purchased prior to the collection of your spa. The cost for transit insurance is $250 per item.  There is an insurance excess fee of $400 in the event of a claim.

CLEAN SPA BEFORE USE 

New Spas and Swim Spas may need to be cleaned before use as they are quite often stored in the warehouse for long periods before dispatch, Due to heat and humidity spa may become stained while stored.  Please ensure the shell and jets are cleaned before filling with water.

FINANCE

Spas Direct Offer finance solutions via our Friends at Zip Money. For more information on fees charges, interest rates, terms, and conditions please visit www.zipmoney.com.au.

 

SAFETY

Here at Spas Direct, we put Safety First. We recommend that all spas are installed according to your local state and government requirements. Spas Direct will not take any responsibility to check with your local authorities regarding Permits, Fencing or requirements. 

 

LEAD TIMES

Spas Direct is Factory Direct to Public and holds stock in our Depot Locations around the country. However, from time to time we may run out of stock due to popular demand and require to order more. Most times Lead times are only between 12 to 16 weeks however in peak periods this may extend to 26 weeks.

 

It is important to note that orders placed after 22nd September 2021 where the product is not in stock at the time of order, will require a 16 week lead time. If you want the product delivered to you prior to 31st December 2021 it is important to call us and only discuss stock items only.

 

Spas Direct will not be held responsible for any external factors such as but not limited to: "Acts of God, War or War like activities, Pandemic, government restrictions ".

 

Please ensure you check our stock availability with your Sales Consultant prior to purchasing to avoid disappointment.

 

LOCKABLE HARDCOVERS

Spas Direct Includes Lockable Hard Covers on Selected Spas. Covers are covered by a 12 Month Defective Workmanship Warranty. Covers may fade if they are unprotected and visible by the Sun (as the UV) will over time discolour the Spa Cover.

10 AMP LEADS

Spas Direct Includes a 10 AMP lead on selected Spas. Extension cords are not to be used, this will void any Warranty on the product. If the lead length is not suitable please contact a qualified electrician to either fit a longer lead or hard wire the spa.

ABS BASE

Spas Direct Includes an ABS Base on Selected Spas and Swim Spa. The ABS Base is a removable item that is designed to protect the internal equipment and piping from damage during transit, in the case of the ABS Base receiving damage during transit, the base can then be removed before the Spa or Swim Spa is placed in position. Spas Direct will not replace the ABS Base and it is not included in the Parts Warranty. It is at the Customers Discretion to remove the ABS Base from their Spa or Swim Spa.

ECO-WOOD EXTERNAL CABINETS

Spas Direct and our Manufacture only produce our Spas with Light Grey Coloured Cabinetry. Due to the nature of the material, it is difficult to guarantee that every spa using this Eco-wood will have the exact shade of colour. Batch to batch variation can occur, so it is important that Customers Understand that all images on our website, social media, brochures, and display stock are only used as a guide. Spas Direct is unable to Order any other cabinetry colours or accommodate custom colour configurations. 

Eco-Wood Cabinets may fade if they are unprotected and visible by the Sun (as the UV) will over time discolor the Spa Cabinet.

ONLINE  AND PRODUCT IMAGES 

Spas Direct has a range of images online for Customers to view prior to purchase. Although we do our very best tp provide accurate images, colours may vary from our digital media to the physical product. Please Note: Images are for illustration purposes only and actually product may vary. Spas Direct 

WIN A SPA PROMOTION

Spas Direct Loves giving back to the community and from time to time will run a "WIN A SPA PROMO" By entering your details into our give away, you will be asked a series of questions that will need to be answered. Your responses will be judged by a review panel and judged based on the responses entered. By entering our give away you agree to share your name, phone number & email address. Winners will be notified by phone or email and their details may be displayed on our website and social media platforms. By entering you agree to share an image of you and your new spa which we may use for marketing purposes. You agree to accept marketing promotions via email and /or txt. You may opt-out at any time after you have received at least one form of marketing correspondence.

The winning entry will receive a Sunspa Deluxe + Extras Pack. The total value of the giveaway is $4980. The winner must arrange own collection from a Spas Direct Collection point at their own cost. Delivery can be arranged at the winner's own cost. 

The "WIN A SPA PROMO" Runs a few times throughout the year and will entries will be judged at the end of each promotion. 

Spas Direct reserves the right to use any image of you and your new spa that posted via social media, email, or mail. Entrants Automatically agree to these terms and conditions. 

SOCIAL MEDIA ​CONTENT 

Spas Direct uses Social Media platforms such as Facebook or Instagram to advertise, communicate, and liaise with new and existing customers. Customers Sharing Images, Comments, and other forms of communications via our Social Media channels are subject to these Terms and Conditions. 

All Images, Comments, and Communications may be used for advertising campaigns, promotions, and for any other purpose Spas Direct may choose. Customers are advised not to share images, comments, or private messages unless they agree with the above Terms. Spas Direct may change these Terms and Conditions without any prior notice. 

WARRANTY OVERVIEW

This warranty period commences on the date of delivery/collection and covers defective components. Labour is limited for a period of 12 months from the date of delivery/collection. This Warranty is Non- Transferable and only extends to the original purchaser.

Please contact our office to obtain a copy of our Limited Warranty Card

 

WARRANTY OVERVIEW  

15 Year Structural Warranty

5 Year Acrylic Warranty

2 Year Cabinet Structural warranty

5 Year Jet Replacement warranty

2 Year Pump and Electrical Equipment Warranty

2 Year Plumbing Warranty

 

TRAVEL EXPENSES

We charge travel at a rate of $1.25 plus GST per km travelled in one full round trip base back to base less the allowed 40km inclusion zone when outside the designated service zone. All travel expenses should be paid directly to the approved service company completing the warranty work.

HOW WE HANDLE YOUR COMPLAINT 

 

Spas Direct is committed to resolving your concerns and complaints in a timely manner. All official complaints need to be submitted in writing and sent to:  Spas Direct Head Office, 184 Brisbane Road, Arundel QLD 4214 Care of Complaints Manager. 

 

Once we receive your written complaint, we will endeavour to respond to you within 28 Business days. 

FREE DELIVERY OFFER TERMS AND CONDITIONS  

Spas Direct is pleased to offer Free Curb-side Delivery to the value of $400, within the following Metropolitan locations: Perth, Melbourne, Sydney, Gold Coast, Brisbane. If you are located outside of these Metropolitan zones, Delivery to the nearest Bigpost Depot will be offered to the value of $400. If Delivery is not possible a maximum Credit of $400 will be applied to your. 

This is not an ongoing offer and only may apply from time to time.